Need help?
You Have a Question?
Let us Answer it.
With a service based on customer satisfaction, we will always be there to do what it takes to satisfy you. You can communicate with us at any time, we are always there for our customers.
Address
Canada and United State
contactus@storesnh.com
Chat with us
24/7 Live Chat
Tell us About Yourself
Use the form below to quickly send us a message.
* We’ll get back to you in 1-2 business days
FAQ
Here are some answers to Frequently Asked Questions.
How long does shipping take?
Please allow 1 business day to process in addition to the shipping times. For more information of shipping time, please click here.
How do I track my order?
If you have an account, you can login and click ‘Track’ to see your order tracking details.
If you purchased as a guest, then you can view your tracking information here.
How do I submit a return or exchange request?
If you placed the order via the registered account, you can request a return or an exchange by clicking the “Order History” link on your account page. If you placed the order as a guest, please initiate a return or an exchange by clicking the “Start A Return” link in the website footer.
I've received a damaged or defective item. What should I do?
We take pride in the quality of our pieces and if it’s anything less than great, we want to make it right.
Incase you receive a damaged or defective item, please get in touch with us and we’ll try and sort it out for you as soon as possible.
Make sure to include the information below:
1) Your order number
2) Product name or SKU number/Product code (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
Which payment methods do you accept?
We accept the following forms of payment:
What should I do if my card is declined?
To ensure your order is not declined when placing a new order we suggest the following:
– Check the card details on your Cupshe account to make sure the information is correct, e.g. the expiration date or balance in your account.
– Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
Your credit or debit card company may have declined your payment. If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.
– As an alternate solution, you can try paying with a different card.
If you’ve tried the options above and are still having problems, contact our Customer Care Team with as many details as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.
Can I cancel or change my order?
Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return any unwanted items by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Care Team via Livechat within 3 hours after order was placed.
How can I find my order information?
You can log into your account on our website to view your order history. You can also review order information in the confirmation email that was sent to you at the time of purchase.
For further assistance, feel free to reach out to our Customer Care Team.
